Privacy Policy
Last Updated: 12 August 2025
Polow Indonesia (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.polowindonesia.com], use our services, or interact with us in any way.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Information You Provide Directly
- Name, email address, phone number, and address.
- Company name, position, and business contact details (for B2B inquiries).
- Travel preferences, special requests, and other trip-related information.
- Payment information when booking or purchasing services.
B. Information Collected Automatically
When you visit our website, we automatically collect:
- IP address, browser type, and operating system.
- Pages viewed, time spent on pages, and clickstream data.
- Cookies and similar tracking technologies (see Section 7: Cookies).
C. Information from Third Parties
We may receive information from:
- Business partners, travel agents, or affiliates.
- Public databases and social media platforms (when permitted by you).
2. How We Use Your Information
We use your information for the following purposes:
- To process and manage bookings, itineraries, and payments.
- To communicate with you regarding inquiries, services, and promotions.
- To customize travel experiences and recommendations.
- To improve our website, services, and customer support.
- To comply with legal obligations and resolve disputes.
3. How We Share Your Information
We do not sell your personal information. We may share your data only with:
- Service providers: Hotels, airlines, transport companies, tour guides, and third-party vendors necessary to fulfill your booking.
- Business partners: Travel agents, corporate clients, and affiliates involved in your trip.
- Legal authorities: When required by law, regulation, or court order.
- Technical providers: Website hosting, payment processing, and analytics services.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
5. Data Protection & Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure servers with encryption protocols (SSL/TLS).
- Limited access to personal data by authorized personnel only.
- Regular security reviews and updates.
6. International Data Transfers
As a company serving clients worldwide, your data may be transferred to and stored in countries outside your residence. We ensure that such transfers comply with applicable data protection laws.
7. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising. You may disable cookies in your browser settings, but some features of our site may not function properly.
8. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal data.
- Withdraw consent for marketing communications.
- Request a copy of the information we hold about you.
- File a complaint with a data protection authority.
To exercise these rights, contact us at info@polowindonesia.com.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
11. Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
Polow Indonesia
Pecatu Indah Resort, Jalan Sahadewa 2 Blok D3/28, Pecatu, Badung Regency, Bali 80364
📧 Email: Info@polowindonesia.com
📞 Phone: +62 361 8954027